Privacy Policy

Last updated: 20/08/2022

Elle Duke Privacy Policy

Our contact details

Name: Roberta Harrison

Phone Number: 07702 580674

E-mail: contact@elleduke.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Information on how you found out about website

Options for future communication

Your preference on how to communicate

Your preference of products/services you would like to buy/use

questions, queries or feedback you leave

how you use our emails – for example whether you open them and which links you click on

your Internet Protocol (IP) address, and details of which version of web browser you used

information on how you use the site, using cookies and page tagging techniques

We use Google Analytics software to collect information about how you use elleduke.co.uk. This includes IP addresses. The data is anonymised before being used for analytics processing.

Google Analytics processes anonymised information about:

the pages you visit on elleduke.co.uk

how long you spend on each elleduke.co.uk page

how you got to the site

what you click on while you’re visiting the site

We do not store your personal information through Google Analytics (for example your name or address).

We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for a reason. We collect information through Google Analytics to see how you use the site and our digital services.
We do this to help:

make sure the site is meeting the needs of its users

make improvements

We also collect data in order to:

gather feedback to improve our services, for example our email alerts

respond to any feedback you send us, if you’ve asked us to

send email alerts to users who request them

allow you to access services

provide you with information

monitor use of the site to identify security threats

We also receive personal information indirectly, from the following sources in the following scenarios:

1. Email sign-up

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

Personal Data collected: address; company name; email address; first name; last name; job title; phone number; Usage Data; website; Postal code.

2. Social media

This type of service allows interaction with social networks or other external platforms. The interaction and information obtained are always subject to the user’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when users do not use it.

Your social media log-in details, should you provide them, will be kept only for the duration of our work and it is recommended that you change passwords on those accounts regularly.

3. Training courses

Your data is used to contact you about training details and how to pay for training.

Further details such as training arrangements, feedback and support may also be given via the details you provide or your social media accounts

4. Events

When you meet us at events, your data is used to communicate with you if you have shown an interest in our work.

Further details such as marketing, appointment information and invitations to future events may also be communicated via the details you provide or your social media accounts.

We use the information that you have given us in order to communicate our services, news and offers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting contact@elleduke.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information

Your information is securely stored via the cloud on secure facilities.

We keep your details for 18 months. We will then dispose your information by removing it from our records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@elleduke.co.uk. if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@elleduke.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

Elle Duke’s ICO Registration number:

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk

Last updated: 20/08/2022